Privacy and Policy

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SECTION 1 – WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as:

Information We Collect Automatically

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This helps us improve your browsing experience and optimize our website.

Email Marketing

With your permission, we may send you emails about:

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SECTION 2 – CONSENT

How Do We Obtain Your Consent?

Implied Consent: When you provide us with personal information to complete a transaction, verify your payment details, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Express Consent: If we ask for your personal information for a secondary reason, like marketing communications, we will either ask you directly for your expressed consent, or provide you with an opportunity to opt out.

How Can You Withdraw Your Consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at:

You can also unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email we send you.

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SECTION 3 – DISCLOSURE OF YOUR INFORMATION

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may disclose your personal information if:

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SECTION 4 – DATA STORAGE AND SECURITY

E-commerce Platform

Our store is hosted on our website. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through our platform's data storage, databases and the general application infrastructure. They store your data on secure servers behind a firewall.

Payment Processing

If you choose a direct payment gateway to complete your purchase, your payment information is processed and stored by our payment service provider in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
Your payment card data is encrypted through industry-standard encryption protocols. We do not store your complete credit card or debit card information on our servers.
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction and for accounting/tax purposes as required by Indian law. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of payment card information by our store and its service providers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

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SECTION 5 – THIRD-PARTY SERVICE PROVIDERS

In general, the third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We may share your information with third-party service providers including:

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

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SECTION 6 – LINKS TO OTHER WEBSITES

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

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SECTION 7 – SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our Security Measures Include:

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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SECTION 8 – COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Types of Cookies We Use

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Managing Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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SECTION 9 – YOUR RIGHTS UNDER INDIAN LAW

Under applicable Indian data protection laws, you have the following rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you.

Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

Right to Deletion

You have the right to request deletion of your personal information, subject to legal and contractual retention requirements.

Right to Data Portability

You have the right to request a copy of your personal information in a commonly used format.

Right to Withdraw Consent

You have the right to withdraw your consent for marketing communications or other processing activities based on consent.

To exercise any of these rights, please contact us using the information provided in Section 2.

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SECTION 10 – CHILDREN'S PRIVACY

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

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SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information.

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SECTION 12 – CONTACT US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:
Roots Mantra Private Limited

For data protection inquiries or to exercise your rights under this Privacy Policy, please mark your communication as "Privacy Inquiry" or "Data Protection Request."

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SECTION 13 – GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: [Grievance Officer Name]
Email: [Grievance Officer Email]
Phone: [Grievance Officer Phone]
Address: [Your registered business address]

The Grievance Officer shall respond to any grievances or complaints within one month from the date of receipt of the complaint.